Dilbat Pro Refund Terms
Version of October 10, 2026. Document address: masters.dilbat.app/en/refund. Part of the Dilbat Pro public offer.
1. General rules
1.1. All plans and services are paid in advance.
1.2. We do not guarantee a number of clients, sales or income. The absence of an expected financial result is not grounds for a refund.
1.3. To get a refund, write to support@dilbat.app from the email you used when paying. Specify the plan or service and the reason.
1.4. We reply within 2 business days. The money is returned to the same card or by the same payment method within 10 business days after agreement. The crediting time depends on the bank.
1.5. If you paid as a consumer, you have the right to withdraw from the agreement at any time. We withhold only the expenses actually incurred; how they are calculated is described below.
1.6. Amounts in this document are given in Russian rubles, as for payments from Russia. For payments in Kazakhstani tenge or US dollars the same rules apply, and all calculations are made in the currency of payment with the prices valid on the payment page: for Kazakhstan Setup is 14 900 ₸, the "System" plan is 14 900 ₸ per month or 129 000 ₸ per year; for other countries Setup is $39, the plan is $39 per month or $349 per year. Prices of services in tenge and US dollars are listed in section 4.1.1 of the offer (masters.dilbat.app/en/oferta).
2. "System" plan, month (4 490 ₽)
| Situation | What we refund |
|---|---|
| You turned off auto-renewal | The next charge does not happen. Access remains until the end of the paid month |
| The current month has already started | Payment for the current month is not refunded: access to the tools is open from the moment of payment |
| Setup (4 900 ₽) is paid, but the call has not yet taken place | We refund 4 900 ₽ in full |
| Setup has been carried out | The cost of Setup is not refunded |
3. "System" plan, year (39 900 ₽)
| Situation | What we refund |
|---|---|
| No more than 14 days have passed since payment, Setup has not been carried out | 100% of the amount |
| Setup has been carried out | The balance for full unused months minus the cost of Setup, 4 900 ₽. Example: withdrawal after 3 full months: 39 900 / 12 × 9 − 4 900 = 25 025 ₽ |
| Auto-renewal for the next year | Turned off in your account at any time. A reminder arrives 7 days before the charge. If the charge went through and you did not use the plan in the new year, write within 14 days — we will refund it in full |
4. Funnel review and consultation (29 900 ₽)
| Situation | What we refund |
|---|---|
| Before the call | 100% |
| The call has taken place | No refund: the service has been provided |
| The call was rescheduled through our fault more than twice | 100% at your request |
5. Course packaging (8 000–12 000 ₽)
| Situation | What we refund |
|---|---|
| Work has not started | 100% |
| We delivered the course structure | 50% |
| We delivered the lessons | No refund |
6. Launch (49 900 ₽) and Turnkey (189 000 ₽)
The stages and their cost are specified in the invoice before payment. We refund the cost of the stages we have not yet started. The delivered results of stages remain with you.
7. Marketing management and targeted advertising
| Situation | What we refund |
|---|---|
| Withdrawal within the paid month | The service ends from the first day of the next month, the current month is not refunded |
| Advertising budget | The spent part is not refunded. The balance in the advertising account, if it was paid through us, we refund |
8. When we refund on our own
- We did not open access to the plan within 5 business days after payment through our fault.
- The Dilbat Service was unavailable for more than 7 days in a row through our fault. We refund in proportion to the downtime.
- A double charge for one period.